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LE-Modified

Returns & Refunds Policy

Last updated: 16/09/2026

1. Returns Overview

At LE-Modified, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 30-day return policy for most products, subject to the conditions outlined below.

2. 30-Day Return Window

You have 30 days from the date of delivery to return most items for a refund or exchange.

To be eligible for a return:

  • Items must be unused and in the same condition received
  • Items must be in original packaging with all tags and labels
  • Proof of purchase (receipt or order confirmation) must be provided
  • Items must not have been installed or fitted to a vehicle

3. Non-Returnable Items

The following items cannot be returned:

  • Custom or made-to-order products
  • Electrical items that have been fitted or used
  • Performance parts that have been installed
  • Items marked as "final sale" or "non-returnable"
  • Products damaged due to misuse or incorrect installation
  • Items without original packaging or missing parts

Important Notice

It is your responsibility to ensure products are compatible with your vehicle before installation. Once a part has been fitted or installed, it cannot be returned unless faulty.

4. How to Initiate a Return

To start a return:

  1. Contact us within 30 days of delivery at lemodified@gmail.com or call +44 7398 170737
  2. Provide your order number and reason for return
  3. Wait for our returns authorization and instructions
  4. Pack the item securely in its original packaging
  5. Ship the item to the address provided

Do not send items back without contacting us first. Unauthorized returns may not be accepted.

5. Return Shipping Costs

Change of Mind: You are responsible for return shipping costs if you change your mind about a purchase.

Faulty or Incorrect Items: We will cover return shipping costs if the item is faulty or we sent the wrong product.

Recommended: Use a tracked shipping service and obtain proof of postage. We are not responsible for items lost in return transit.

6. Refunds

Once we receive and inspect your return:

  • We will send you an email to confirm receipt
  • If approved, your refund will be processed within 5-10 business days
  • Refunds will be issued to your original payment method
  • Original shipping costs are non-refundable (except for faulty items)
  • A restocking fee of up to 20% may apply for opened items

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at lemodified@gmail.com.

8. Damaged or Defective Items

If you receive a damaged or defective item:

  • Inspect your order upon receipt
  • Contact us immediately with photos of the damage
  • Do not install or use the product
  • We will arrange collection or provide a prepaid return label
  • A replacement or full refund will be issued

9. Wrong Item Received

If we sent you the wrong item, contact us immediately. We will arrange collection at no cost to you and send the correct item or provide a full refund including shipping costs.

10. Cancellations

Before Dispatch: Orders can be cancelled free of charge before they are shipped. Contact us as soon as possible.

After Dispatch: Once an order has shipped, standard return procedures apply.

11. Manufacturer Warranties

Many products come with manufacturer warranties. For warranty claims beyond our 30-day return period, please contact the manufacturer directly. We will provide assistance with warranty claims where possible.

12. Consumer Rights (UK)

Your statutory rights under UK consumer law are not affected by this returns policy. Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if goods are faulty or not as described.

13. Contact Us

For returns or questions about our policy: